Platform Dev Enhancements for Social Shopping Company
Technology Rivers


Reviewed On: Mar 11, 2020
Review For: Project

Project Summary

Technology Rivers enhanced the technological framework of an existing platform. They built out the system’s database using basic SQL development principles and Amazon RDS. They’re able to design original code.

Feedback Summary

Technology Rivers provides high-quality code that facilitates an innovative platform. Executive-level engagement ensures a transparent and communicative experience. They listen to client concerns and develop viable solutions that can be delivered within established deadlines.

Overall rating:
Quality:
Schedule:
Cost:
Willing to Refer

$200,000 - $999,999

The confidence that our customers enjoy is directly related to the rate, pace, and quality that they produce.

Background:

Introduce your business and what you do there.

I’m the founder of a social shopping company. Our members receive a percentage of the company’s revenue by meeting specific participation requirements. We’re a continually iterating company that returns value to our users.


Opportunity / Challenge:

What challenge were you trying to address with Technology Rivers?

Being a decent coder myself, I created an entity that programmed the crucial aspects of our social network. However, I needed full-scale development firm to build out the platform’s framework and integrate it with new features. My ultimate goal is to restructure the entire codebase.


Solution:

What was the scope of their involvement?

Technology Rivers helps us improve our software by introducing new features and functionalities into the source code. We sell discounted gift cards as a revenue generator, so their team integrated aftermarket and newly purchased e-gift cards into our system's inventory. They tied the inventory back to merchant accounts so that our constituents can buy those products seamlessly. That feature allows users to text us the value they want to spend at a specific establishment. Then, we send a gift card to their phone via text. The gift card can also be redeemed by accessing our platform’s interface. Technology Rivers made that by possible by integrating original code with software packages like Twilio.

They also maintain a dashboard that enables our constituents to view what they’ve saved and what they owe. That dashboard also ties into other licensed software that we utilize, so they’ve done a great job of bridging that space.

From a technological perspective, they’re able to use code templates and can script their own as well. They’re using a combination of basic SQL server functionalities and Amazon RDS to create the database code that integrates with our graphical UI. In addition to scripting a unique codebase, they also implemented code that’s been previously formatted into templates.

What is the team composition?

We interact with 5–6 resources from Technology Rivers. That includes their VP, the director of operations, and several developers.

How did you come to work with Technology Rivers?

I found them by looking for vendors on Clutch.co. The categories, reviews, and ratings on Clutch’s website provided enough visibility for me to answer the right questions. I considered several firms, but Technology Rivers offered competitive pricing and geographical accessibility. Considering those factors, I decided to hire them.

How much have you invested with them?

We expect to spend $250,000–$500,000. The total cost might even go beyond that if everything goes well.

What is the status of this engagement?

We started working with Technology Rivers in November 2017 and it’s an ongoing engagement. We continue to grow, so I expect our relationship to continue if they’re willing to provide the kind of support we need.


Results & Feedback:

What evidence can you share that demonstrates the impact of the engagement?

The confidence that our customers enjoy is directly related to the rate, pace, and quality that they produce. Considering the platform has 1,200 clients so far, their satisfaction is important to us. Technology Rivers identifies and explains the tasks they plan to accomplish. They send updates if minor issues occur, but they’ve never missed a final deadline.

How did Technology Rivers perform from a project management standpoint?

Their VP and director of operations actively provide recommendations and counsel. I appreciate how they interact with us. They listen to client concerns and extend value independently by presenting actionable solutions. We have a daily call with their offshore developers, and it’s often a rolling conversation. We’re opposites in terms of culture, but I appreciate the international aspect of the process. The time zone difference hasn’t been an issue thus far.

Overall, their responsiveness and ability to meet deadlines are top-notch. They allowed us to communicate via our preferred channel but eventually made recommendations that improved our productivity. We initially used Slack to convey our requirements, but they suggested we switch over to Twilio. Using a single program to prioritize our needs and communicate objectives made managing the project more efficient.

What did you find most impressive about them?

Their availability, attentiveness, and communication skills set them apart from similar vendors.

Are there any areas they could improve?

Despite being a tough critic with high expectations, I don’t have an issue with how they perform. They help me understand the platform’s needs through conversation, and that process has worked well thus far. I’m interested to see how they’re going to scale, but I can’t provide constructive feedback regarding that at this time.

Do you have any advice for potential customers?

Embrace their nimbleness and communicate the project’s requirements from the onset.


Ratings:

Overall Score: 5

Quality: 5

Cost: 5

Scheduling: 5

Willing to Refer: 5