Kiosk   Motivate audiences to action UNCLAIMED



Kiosk is a full-service marketing agency that believes in strategic data analysis, top-flight creative technology and excellent client service.

We use data to understand what makes your business tick, and develop smart, strategic experiences that are constantly optimized to deliver quality leads and high levels of conversion and retention.

When building successful client partnerships, we believe that our people skills are as important as our love of number crunching. Our goal? Benchmark-beating ROI in a spirit of engaged and informed collaboration.

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Founded : 2004

Employees : 50 - 249

Avg Hourly Rate: $150 - $199

Min. Project Size: $10,000

415.895.5327


Key Clients

PayPal, City National Bank, Arizona State University, University Of Texas, Tapjoy, Sonic

Certifications

Google Partner

Bing Accredited Professional

Marin Software Certified Agency

Salesforce Certified

DMA Certified

IAB Certified

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Address:

Kiosk:
750 Grant Ave, #200
Novato, California 94945
+1 703-444-0505

Focus Areas/Specialities

  • Pay per Click
  • Digital Strategy
  • Advertising
    • Broadcast Video Advertising
    • Out of home advertising
    • Print Advertising
    • Radio Advertising
  • Media Planning & Buying
  • BI & Big Data consulting & SI
    • EMC BI & Data Solutions
    • Hadoop
    • IT Security & Crime prevention
    • Marketing Analytics
    • Operations & Process Improvement
    • Splunk
    • Tableau
    • Terradata BI & Data Solutions

Reviews

Advertising and Web Development for Tourism Program

Project   |     |   $200,000 - $999,999   |   May 13, 2020

Project Summary

Kiosk redeveloped the clients’ website and delivered Internet advertising services, including content creation, SEO, and social media. They continue to perform web maintenance and advertising services monthly.

Feedback Summary

The client’s website traffic has improved by a factor of five, and their social media has grown to several thousand followers across all platforms. Kiosk met every deadline and came in consistently on or under budget.

They are on the cutting edge and extremely knowledgeable about their industry from a technical and marketing perspective.

Overall rating:
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Willing to Refer

Background:

We’re a chamber of commerce which is a business advocacy organization. We hold events for the business community so they can network and exchange business ideas. We also hold training seminars and workshops to train businesses on certain aspects of doing their jobs better. Also, we provide marketing and promotion services for them and promote their businesses and market them through various channels.

We also operate as a visitor’s information center for the city of Novato, providing tourism services and information. I’m the chief executive officer.


Opportunity / Challenge:

We approached Kiosk for work related to our tourism program. We do a lot of internet-based advertising to attract anyone coming to the Bay Area to visit Novato. We also needed to revamp our website and internet presence as a visitor’s center.


Solution:

Kiosk was engaged in the website redevelopment from the very beginning. They did focus groups on determining a new look and new taglines. Based on that, we made decisions on our design and brand images, and then Kiosk built sample website templates that we could select from. Kiosk also helped us with SEO and ad placement on travel-based websites. They’re doing some ad buys on Facebook and other social media, because our only advertising is internet based. We have integrated Facebook, Instagram, and Twitter into our redeveloped website, and Kiosk manages our social media as part of the monthly services they provide.

They’re based in Novato and are a member of our chamber. When we put out the bid for our website, we only considered chamber members, and they won the bid. We did the same thing with our later advertising bid, which they also won.

Overall, our engagement with Kiosk has been between $50,000 to $200,000 per year. The website contract is $18,000 per year, and the advertising contract is $65,000 per year.

We started working with them in June 2013, and we are currently working with them. We have a monthly service agreement to provide fresh content to our tourism website and manage the social media. We have another contract with them to do the advertising campaign and media buy.


Results & Feedback:

Every month we get a report from them to show the results of their work. Our old website was getting an average of 1,600 hits per month, and now we average 8,000 hits per month. When we launched that new site, we didn’t have any followers on Facebook, Instagram or Twitter. We now have 7,000 to 9,000 followers on the social media sites, and that’s taken place over the past two years. The occupancy rate and revenue generation rate for hotel rooms in Novato went up 12% in 2015 and 11% in 2016.

They met or exceeded every deadline and came on or under budget every time.

They are on the cutting edge and extremely knowledgeable about their industry from a technical and marketing perspective.

There are things we’d like them to do, but our budget limits us. I can’t think of anything they can improve.


Ratings:

Overall Score: 5

They’re a fantastic firm to work with. It’s always a pleasure to sit down with Kiosk and come up with plans for the future.

Quality: 5

Cost: 5

They’re not the cheapest, but we decided to go with great expertise and pay a little more to get a better service.

Scheduling: 5

They met or exceeded every deadline.

Willing to Refer: 5

Search Engine Marketing Campaign for University

Project   |     |   Confidential   |   May 13, 2020

Project Summary

Kiosk ran a multiple-channel advertising campaign to appeal to prospective students. Their services included both targeted and generalized Google AdWords and Facebook campaigns.

Feedback Summary

Kiosk reached the outcomes targeted. The team shares ideas on how to improve the client’s campaigns and works to meet the client’s needs. They are communicative, on-time, and their relationship with the client is highlighted. The client intends to continue the partnership due to its success.

We have developed a personal relationship with their founder, which speaks volumes about how Kiosk is run.

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Willing to Refer

Background:

We are a public university in Nevada. I am the director of digital marketing for the institution. Our office is responsible for everything from web governance to digital campaigns, accessibility, SEO [search engine optimization], SEM [search engine marketing], and content production. We partner with individual colleges and administrative units to help them manage their own web pages and digital content.


Opportunity / Challenge:

Much of the work on our site is performed under resource constraints. It can often be difficult to reach an audience of prospective students, faculty, and internal campus members while managing multiple campaigns using a small team. We needed to find an external group on which to offload some of our digital campaigns.


Solution:

We run campaigns across multiple channels, such as Google AdWords and Facebook. Kiosk has managed both programmatic and general campaigns aimed at student recruitment. Kiosk has provided end-to-end services and assisted with campaign planning, targeting, operation, and reporting.

Kiosk was referred to us by a mutual party. We connected with their founder and hit it off immediately. We quickly understood that Kiosk puts client success at the forefront of their work. This interpersonal connection and dedication to their clients made us feel comfortable moving ahead with Kiosk.

We are choosing not to provide this information.

We started working with Kiosk approximately one year ago, and have an ongoing relationship.


Results & Feedback:

Kiosk reached the outcomes we targeted. We've been pleased with the results, so we plan to continue the relationship. Kiosk's entire team is great to work with; they're extremely responsive, with talented digital professionals and excellent account representatives.

Kiosk has also shared ideas on how to improve the campaigns as they are running. They think about the changes and tweaks that can be made in order to improve results. I like the feedback loop which Kiosk established. We have developed a personal relationship with their founder, which speaks volumes about how Kiosk is run.

We set solid deadlines upfront in terms of what was expected from both sides, so we've never had issues with timing, with not having campaigns updated, or any other major issues. Kiosk is on top of the work, and they set clear expectations.

The team from Kiosk is extremely knowledgeable, nice, and fun to work with. I can't speak for their other clients, but the individual relationship I've established with Kiosk's principal is important. I can call him on his cell phone, shoot him a text message, or send an email; he will get back to me at any time.

I don't have anything to mention at this point.


Ratings:

Overall Score: 5

Kiosk is great top to bottom. Kiosk never pressed project sizes on us, but rather fit within our needs.

Quality: 5

Kiosk has a responsive team. They establish good project deadlines, and carry out what we need for our campaigns.

Cost: 5

We hit our ROI standards, so Kiosk's work has been a good investment.

Scheduling: 5

Kiosk has been available to meet on our terms without ever over-promising. We've kept workable plans that maintain our schedule.

Willing to Refer: 5

We've already referred Kiosk to other groups.

Advertising for City Government Programs

Project   |     |   $200,000 - $999,999   |   May 13, 2020

Project Summary

Kiosk provided website development and design, social media marketing, business outreach, and strategic advising to support multiple initiatives. They function as an extension of the client’s internal team.

Feedback Summary

The client’s engagement with the website and other online profiles has increased. The client is blown away by Kiosk’s commitment to their needs. The team is communicative and collaborative. They are prompt with reports and offer feedback on the client’s ideas.

I'm always blown away by Kiosk.

Overall rating:
Quality:
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Willing to Refer

Background:

I work for the city of Novato, California. We have around 53,000 residents and an organization of around 220 staff members.

I am the communications manager for the organization. I am responsible for all internal and external communication, marketing, public information, employee communications, business and community outreach, engagement, media relations, government relations, and so on.


Opportunity / Challenge:

A couple of years ago, we lost a redevelopment funding mechanism, and we no longer had the funding to perform some of the development activities that we previously had. Because of this, we needed to find help with our economic efforts. Kiosk became the ancillary staff and helped with business development, and kept an initiative going that was originally created when we still had the government funding.


Solution:

The Kiosk team has been integral for not only our business outreach but also for community outreach. They've helped us with our economic development efforts, launching our Shop Local Novato program three years ago. The program brought a new appreciation of staying local and spending within the community. It has also improved awareness for our businesses in the area, providing a marketing channel for them on our local site and social media profiles. To do so, the Kiosk team created and managed our website, social media profiles, and insular pages.

Kiosk has also worked on the North Bay Life Science Alliance platform, which is an extension of our economic development efforts. The platform builds brand awareness for Novato as a place where biotech businesses can be brought, as well as raising awareness for the businesses already here.

Kiosk has worked on branding and digital advertising, helping us promote our sites and the campaign in general. Not only did Kiosk provide strategic consultation, but they also gave us access to marketing acumen. Kiosk maintained the engine that was created during times when we still had redevelopment funding, filling that gap for us. It's been great for our community and economy.

I believe we met with them as part of our relaunch of our Economic Development program. We chose Kiosk because of their dynamic and progressive nature. Kiosk is a local company, but even if they weren't, we have a variety of tools to assist our collaboration. Kiosk was a part of our community from day one, so it was a natural choice.

The cost of Kiosk's services has been at least $300,000 in total.

We started working with Kiosk in early 2013. We've been utilizing them ever since, and they have proven to be an important part of our community. They provide pro-bono work for our non-profits as well. Kiosk is always willing to provide assistance, even outside of our retainer.


Results & Feedback:

We have more people engaged with our website and online profiles, driving them to visit Novato and building goodwill. We have increased awareness tenfold, and have gained much more traffic for the site. The Novato Shop Local portal features more than half of our 4,500 businesses.

Kiosk takes project management seriously and has an almost immediate response time. Being a communications professional myself, I'm typically available 24/7; I've always been blown away by Kiosk's commitment and ability to anticipate trends and needs. There was never a time when I couldn't reach out to them. Kiosk truly cares about our city, has been prompt with monthly reports, and easily provides additional statistics when we need them. The work is extensively documented, making it easy for us to collaborate.

The work is conceptualized in a collaborative way. Kiosk is great at taking our ideas and creating something from it, making us feel as if we're a part of the process. Being a part of the government, we sometimes don't know what we don't know. Kiosk has stayed on top of trends.

Kiosk is community-oriented, making us feel as if we're their only client, even though they're an international group. It feels as if Kiosk is a part of our staff; the personal attention we've received is bar none.

No. I'm always blown away by Kiosk.


Ratings:

Overall Score: 5

Kiosk is an asset for our community, city, and businesses.

Quality: 5

Kiosk's expertise and customer service are far beyond expectations.

Cost: 5

Kiosk has always given us extra time and services. We could never handle the same work in-house, so we've saved a lot of money.

Scheduling: 5

Kiosk never missed a deadline. They complete work on or before agreed-upon timelines.

Willing to Refer: 5

I do it all the time.